Your company’s reputation is its most valuable asset. If it’s tarnished, you could lose customers and sales. This article shows how negative reviews are not always what they seem and what you can do about it.
In business, as in life, we stand or fall on the status of our reputation. Companies spend many years, and much money, building up a positive reputation through staff training, customer service policies, listening to customer feedback and more my sources
Despite everything a business can do, a reputation is a delicate object that can easily be smashed into a thousand pieces by a few ill placed words. Never has this been more true than in this modern technological world of internet review sites and mobile digital technology, where a damaging review against a business can be published to the entire world in a matter of minutes.
But is one review really going to have an impact on the way people view your business? After all, if they look around they can find other good reviews about you. But if this is the first contact a potential new customer has with your company, how is it going to look to them? Is that really the first (and most lasting) impression you want to give someone who hasn’t yet done business with you? How much harder will it be to overcome that negative awareness of your brand, especially at the start of your business relationship with that person?
Managing how your business is represented online is very important, especially as 89% of consumers around the world start to look for a product by doing a search on the internet before buying. And given the amount of competition every business has out there, if a customer encounters a bad business review about your business, the likelihood is they will simply move on to the next business down the search list rather than look for a more positive review about you.